We guarantee the following:
Here at 1stPetNaturals we are so confident with your satisfaction with our purchase we are backing it with a 90-day money-back guarantee—all that we ask is that you try the product(s) before deciding if you want a refund.
Why? Natural herbal products take a while to build up in your pet’s system. It can take up to a few weeks before you notice the intended effects. This is normal. Remember, these are not prescription drugs; they’re plant extracts. They require some time to work with the body.
So give our products a full 90 days of use to enjoy their full benefit. If you love the product, great! If, however, after trying them for 90 days you’re not satisfied, then send them back for a full refund (minus shipping.)
If you decide to return any item(s), you must contact our office for a return authorization number along with return instructions. This will ensure there will be no delay in issuing your refund.
Please note: Without a return authorization we cannot return your purchase.
All credit should be returned and the transaction otherwise finalized 5-10 days after we receive your return in the warehouse.
To get a return authorization number, please contact us within 90 days of the shipment date. You can email or call us with your questions, comments, or concerns at any time. We not only welcome your feedback, we encourage it. Thank you for choosing us, and we hope that you enjoy shopping at 1stPetNaturals.com!
You can obtain a return number by contacting a customer service representative:
Monday to Friday, 9 am - 5 pm (PST)
1st Pet Naturals
4202 E Superior Ave # 4c
Phoenix, AZ 85040
Suite #107 8299 129th
Canada V3W 0A6